Straight answers
The questions owners ask most. If yours is not here, ring or email.
The assistant
Will my customers know it is an AI?
Yes. It says so at the start of every call, and anyone can ask for a person.
What does it sound like?
You choose: friendly, professional or brisk. Ring [demo phone number] to hear it.
What happens when it cannot help?
It takes the details, tells the customer when they will hear back, and passes the job to your team with a summary.
Will it make up prices?
No. It quotes only from your price list or a quote you have approved.
What if it breaks?
Calls ring your own phones, as they do today, and the caller gets a text.
Setting up
Do I lose my phone number?
No. You keep your numbers. Calls are forwarded when you choose: out of hours, when you are busy, or always.
Do I have to change how I work?
No. You answer a questionnaire and the setup is built around how you work now. You switch things on in stages.
Do I need new software or new phones?
No. Bookgraft runs in the web browser on the phone, tablet or computer you already have.
Does it work with my accounts software?
It connects to [accounting packages connected today]. If yours is not listed, tell us.
How long does setup take?
[setup time]
Day to day
Do I see quotes before they go out?
Yes. No quote reaches a customer until you, or someone you name, has approved it. You can relax that for small jobs later.
Will I be flooded with alerts?
No. You choose: every step, the key moments, or only what needs you. You can have a summary each evening as well.
Can my team use it on their own phones?
Yes. There is nothing to install.
I have more than one site or team. Does that work?
Yes. They share one diary and you see them on one screen.
Money
What does it cost?
Your price comes with your setup plan, in writing, before you commit to anything.
Who gets the money when a customer pays by link?
You do. Payments go straight to your own account.
Is there a contract?
[contract terms]
Your data
Whose data is it?
Yours. We handle it only to run your service.
Are calls recorded?
Yes, and callers are told at the start. You choose how long recordings are kept.
Where is the data kept?
[where data is stored]