What Bookgraft does
Seven jobs your business has to do every day, done for you. Switch on the ones you want, in the order you want.
Bookgraft is in its first build. Your setup plan says which of these go live first for you.
Answers every enquiry
Every call, text and web chat gets an answer straight away, in your business's name.
- Answers calls, texts, WhatsApp and web chat.
- Knows returning customers and what they had done last time.
- Books, moves and cancels appointments in your real diary.
- Passes anyone who asks to a person, with a summary.
- Texts back anyone who hangs up, with a link to book.
Call summary
New customer. Wants an MOT. Booked for Tuesday at 9:00. Asked whether to bring the locking wheel nut key: yes. Call length 2 minutes.
Books the diary
Customers are booked into slots you can really do.
- Offers only the times you have the people and the space for.
- Sends a confirmation and reminders, with a link to change the time.
- Fills cancelled slots from a waiting list.
- Runs more than one site or team from one diary.
Tuesday
- 8:30Service: AB12 CDE
- 9:00MOT: CD34 EFG
- 10:30Freed, offered to the waiting list
- 11:30Brakes: EF56 GHI
- 13:30MOT: GH78 JKL
- 15:00Service: JK90 LMN
Tracks every job
One record per job, from the first call to the receipt.
- Your team logs what the job needs on a phone, with photos.
- A live board shows where every job is and what is holding it up.
- Nothing is written down twice.
Job board
Booked
- AB12 CDE
- LM23 NOP
Being checked
- CD34 EFG
- PQ45 RST
- UV67 WXY
Waiting for approval
- EF56 GHI
- XY89 ZAB
In progress
- GH78 JKL
- BC01 DEF
- HJ12 KLM
Ready
- JK90 LMN
- NP34 QRS
Gets extra work approved
Your customer sees what was found and what it costs, and says yes by text.
- Drafts the quote from your price list.
- You check it before it goes.
- Your customer approves line by line, and their answer is recorded.
- Anything they put off is saved and followed up later.
Your quote
- Front brake pads and discs. Needs doing now. £184.00.ApproveNot now
- Rear tyre, 2mm of tread left. Needs doing now. £102.40.ApproveNot now
- Wiper blades. Can wait. £24.00.ApproveNot now
Approved so far: £286.40
Keeps everyone posted
Nobody has to ring to ask what is happening.
- Customers are told when their job is booked, started, delayed and finished.
- You choose your alerts: every step, the key moments, or only what needs you.
- A summary reaches your phone at the end of each day.
Daily summary
Today: 9 jobs in, 8 out. £2,140 invoiced. 2 quotes waiting, worth £410. Tomorrow: 11 booked. 1 job stuck, waiting on a part.
Sends the invoice and gets it paid
The invoice goes out the moment the job is finished, with a link to pay.
- Raised and numbered in your own accounts software, so nothing is typed twice.
- Paid by link, with the money going straight to you.
- Statements for account customers, and overdue invoices chased.
Brings customers back
The work you have already won, kept.
- Every customer is asked how it went, and for a review.
- Reminders go out when work is next due.
- Work a customer put off is followed up at the right time, with the original photo.